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About Us

rotarycuttershop.co.uk is a division of The Cotton Patch.

The Cotton Patch is a UK company specialising in patchwork and quilting products.

Our Contact details:
rotarycuttershop.co.uk
The Cotton Patch
1283-1285 Straford Road, Hall Green, Birmingham, B28 9AJ. United Kingdom
Phone: 0121 702 2840. Fax: 0121 778 5924. Email mailorder@cottonpatch.co.uk
International Enquiries Phone +44 121 702 2840.
Vat Registration Number:558 8781 74

The name The Cotton Patch will appear on your statement.

Making A Purchase

Just browse our Catalogue and click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept the following credit/debit cards - VISA and Mastercard. If you are shopping from anywhere other than the UK your credit card company should convert the transaction to your own currency at the prevailing rate at the time of the transaction.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped unless they are under £10 in value and due into stock within 28 days.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Postage and packing charges apply to all items purchased using the electronic shopping basket facility.

Postage and packing charges within the UK are shown in relation to the cost of the ordered items. To see a breakdown on the postage charges for the UK click on the Postage Rates button.

Under £10 £2.50
£10-£14.99 £3.00
£15-£29.99 £3.50
£30-£39.99 £4.50
£40-£99.99 £5.50
Over £100 Post Free

At the present time we do not ship to Overseas destinations.

Delivery Schedule

We will normally send your order to you within three business days. At peak times this may extend to over seven business days. Our orders are normally dispatched by second class post.

Back Orders

If your item is not in stock, we will back order it for you. You will always be informed with your order of any backordered items.

You have the option to cancel your backorder if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

If you are in the main shopping area
Use the "View Basket" button at the top of the screen. Your shopping list will be displayed. On the right-hand side of each product is a Tick Box called "Remove". Click in the box so that a tick appears. Then click on "Update" on the options below the shopping list. The shopping list should redisplay with the item removed from the list.

If you cannot see the View Basket button at the top of the screen, then you are in the Checkout section. To remove an item press the Cancel Button first and then follow the instructions above.

Reaching Us

If you are in the main shopping area
Use the "View Basket" button at the top of the screen. Your shopping list will be displayed. On the right-hand side of each product is a Tick Box called "Remove". Click in the box so that a tick appears. Then click on "Update" on the options below the shopping list. The shopping list should redisplay with the item removed from the list.

If you cannot see the View Basket button at the top of the screen, then you are in the Checkout section. To remove an item press the Cancel Button first and then follow the instructions above.

Privacy Policy

rotarycuttershop.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the UK Consumer Contracts Regulations.

You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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